Frequently asked questions

• How does compensation for receipts work?
• How can I add employees?
• How to add money to the company’s account and set the proforma invoice to the company’s email?
• When does a company receive an invoice about the usage of services in Stebby?
• How to use Stebby? Instructions for the company group's administrator
• How is the service fee set up?
• How can I create a compensation plan?
• How to change the employees’ compensation or add the compensation manually?
• How can I deactivate a compensation for an employee?
• How can I see the history of the employees' compensation transactions?

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• How can I see the registered participants?
• How to add an event?
• How can I withdraw money to my Event Organisers bank account and what are the service fees?
• How to cancel an event?
• How to create ticket templates and sets?
• I created an Event Organizer's account, but it can not be found from the search?
• How to make my event stand out in Stebby?
• How to use the event registration form?
• How to choose and change the Event Organiser account's Package?
• Single event, multi-sub event, event series. What to use and when?

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• Guide for a new User
• Guide for a new Company's group
• Guide for a new Service Provider
• Guide for a new Event Organiser

• Stebby accounts
• Stebby's Customer Support
• Categories
• Information about Stebby
• Personal account vs compensation account

• What happens when my ticket has expired?
• What to do after purchasing a ticket from Stebby?
• How to add a receipt?
• How can I join my company's group in Stebby?
• How can I use my compensation provided by my employer in Stebby?
• Can compensation also be used by my friends and family?
• How can I return a ticket?
• I was notified that my receipt needs changes to be made. What should I do?
• How to delete an account or to connect with another account?
• How to register to an event?

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• How to use the cashier system in Stebby?
• How to change the information of the Point of sale (POS)?
• How can I withdraw money to my company's bank account and what are the service fees?
• Why won't I receive the personal information of the customer and can I get to know who bought the ticket?
• How to create a Service Provider account in Stebby? What are the terms for joining?
• I created the Service Provider's account, but it can not be found from the search?
• How to add and edit Services and Service groups?
• How to choose and change the Service Provider account's Package?
• How to extend pre-purchased tickets?
• How to activate API and add/change the codes of the service in Stebby?

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