Guide for a new User

• Once your employer has added you to the employee group, they will automatically create an account for you in Stebby. A letter will be sent to your e-mail address. Follow the steps in the e-mail until you are able to log in.
• You can create an account by yourself at stebby.eu and later log in at http://app.stebby.eu/login

• You can change your username in your Stebby account from the "Settings" - "Edit Profile" view. Your username is your email address.
• You can change your password in your Stebby account from the "Settings" - "Security" view.

• In your account, insert your company's group name in the search bar. If you see your company's name in the options, click on it. If you do not see it, the employer has hidden the group from the search and must add you as an employee.
• While in the company profile, click on the "Join Group" button on the left. Your employer will be notified that you want to join the group and will now need to approve the request.

• You can use your compensation with service providers whose services have been compensated to you by your employer. Before using the service for the first time, read the information on the Service provider's Stebby profile.
• NB! The compensated categories are set by the employer in the Stebby environment. If your company only compensates tax exemption services, your account will have a corresponding entry next to the text "Compensated categories" in the menu on the left.

• You can find service providers by logging in to the system and inserting the appropriate keyword to the search bar from the top of the page. You can view the catalog by clicking on the search bar's magnifying glass.

• Send a letter to our customer support and we will send an invitation to the service provider to join our environment!

• You can see the validity period of the ticket at the time of ticket purchase, after clicking "Buy ticket" and after the purchase in the "Tickets" view in your account. You can also see the ticket validity period in the Ticket confirmation letter sent to your e-mail address.
• Only the Service Provider has the possibility to extend the ticket!
• The ticket must be used before it expires!

• pay the amount in excess of the compensation promptly
• buy services that are not compensated for you
• pay the missing amount if the company's compensation has run out.
• Unlike sports compensation, unused money in your personal account does not expire.
• The compensation account may change as the job may change, but the personal Stebby account is permanent.

• According to the Consumer Protection Precepts, the consumer has the right to return the ticket within 14 days after purchase.
• Only unused and valid Tickets can be returned! Expired Tickets cannot be returned.
• To cancel the ticket, contact our customer support.

• You can add money by clicking the "Add money" button on the left side of your Stebby account. By clicking on it, it is possible to pay with a bank link and, if desired, also through the bank.
• The reference number displayed in this view plays an important role when paying through a bank. When you add money to your personal account, you must ALWAYS include the reference number on your Stebby account.
• Use our LHV account when paying through the bank.

• The company compensates sports and health expenses primarily for its employees. If the company also wants to compensate the sports and health expenses of the employee's family members, the company must make accounts for the employee's family members!
• The Service Providers are obliged to check whether the personal identification code of the person who purchased the Service coincides with the personal identification code of the person using the Service.

• Your Stebby account remains! You can still use your personal Stebby account and add money to your account to purchase the Services.
• All previously purchased Tickets remain valid until the expiration date!
• Account login credentials (email address, password) will remain the same! If you used a business email address, we recommend that you change it so that important emails continue to reach you.