Stebby's Customer Support

Stebby offers support by e-mail at info@stebby.eu on weekdays from 9.00 to 17.00 and in the chat on working days from 9.00 to 16.00. The chat icon can be found in the lower right corner of the environment's view.

It is our pleasure to address the concerns of Users, Service Providers and Employers in order to provide detailed and high-quality answers, which is why we have decided to not provide phone support.

There are several reasons to direct our customers to the web:

• It is a faster way to find a solution to the problem by checking your account balance and transactions.
• Often, additional information is needed to understand the User and to find a solution, such as a screenshot of your screen or a payment order. In this way, you can point out a specific stage/view where the problem arises and we can provide the necessary screenshots, explanatory videos and instructions for the solution.
• It is an opportunity to find a solution to your problem faster by asking the participants in the process for more information in-house, be it from the Service Provider or the employer, without having to call you back or put the call on hold.
• The main advantage of online support is the access to your previous inquiries, so that we know your past inquiries and you do not need to repeat your questions.