My employer has registered my account, but I don't have the account details. What to do?

When your employer adds you to the Stebby platform, setting up your account is very easy. Just follow these steps:

1. Open the invitation email: A notification will be sent to your email address stating that your employer has added you to the platform.
2. Click on the link: Clicking the link in the invitation email will open a window to request a password.
3. Request the password email: Click the button to send yourself a password creation email. Please note that this link is valid for 15 minutes. If it expires, you can request it again from the same window.
4. Set up your password: Choose a secure password that meets the requirements.
5. Log in: Access your Stebby account with your new password. Your account is now successfully set up!

Password requirements:

To ensure the security of your account, your password must include:

• A minimum of 12 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one symbol (e.g., #&/?=)

What to do if something went wrong?

Issue: The invitation email or activation link has not arrived

• Check your spam folder: The email might have landed in your spam or promotional folder. Sometimes, the email server may also block the email automatically.
• Previous account: If you already have a Stebby account from the past (e.g., from a previous employer), the invitation info might have been sent to the email address associated with that account.

Issue: The activation link has expired or an error code is displayed

• The activation link is active for 15 minutes. If the validity period has expired and the system displays an error code, please contact our customer support at info@stebby.eu. We will review your account and help you create a new password if necessary.