My account received compensation. What does this mean?

Compensation is the amount made available to you by the company to be used in the Stebby.

The amount of compensation added to your Stebby account will be accounted for using your compensation account. Compensation is added to the account according to the settings of the compensation plan made by the company, for example, on the first day of the month / quarter or upon joining. Your compensation account is secured by a company's (employer) debit account.

The process of using compensation
In order to use the compensation, your company must have enough prepayment to cover the value of the transaction. For example, a company can add a € 1,000 prepayment to their Stebby account, but if the compensation amount is € 100 and there are 15 people in the company's group, the maximum should be € 1,500 in the company account. This means that if there is € 1,000 in the account and it should happen that everyone wants to use their compensation, the funds will run out before everyone has been able to make purchases. The Stebby system reminds the company that charging should be done in reserve to avoid the situation when company's Stebby account runs out of money. However, during a period of frequent use, the prepayment may run out (for example, at the end and beginning of the month). In this case, the funds in the compensation account will no longer be available and you will need to contact your company's Stebby account administrator.


People's accounts never get the funds in the company's account, but people always receive a fixed amount, which is provided for in the compensation plan (for example, 100 euros per quarter or 30 euros per month). However,  the compensation has no value if there are no funds in the company's account, i.e even if people receive 100 euros every quarter, they are generally not able to use this money if there are no funds in the company's account.

Employee accounts never receive real money, they receive a compensation made by automatic charging. 

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