When does my ticket expire?

You can see the validity period of the ticket  at the moment of purchasing the Ticket, after clicking "Buy Ticket" and after you have purchased the ticket in the "Tickets" view on your account. You can also see the ticket validity period in the Ticket confirmation letter sent to your e-mail address.

The validity period  is set by the Service Provider and this means that the Ticket must be used before the given date. After the expiry date the given Ticket can no longer be used by the Service Provider. Please keep track of how long your Ticket is valid for!

If you are unable to use the Ticket before it expires, please contact the Service Provider. Stebby's team cannot extend the Tickets and  only the Service Provider from whom you purchased the Ticket from has the option to extend Tickets if needed. Stebby will send you three reminders about the expiration of your ticket (14 days, 7 days and 1 day before the expiration) once you have enabled these notifications in your account.