Why haven't I received the money for my receipt?

If your bank account has not received a refund within a few days after adding the receipt,  check the status of your receipt. You can see the status of a receipt in your Stebby account's "Receipts" view by following the "Status" column.

• The status of "Processing" means that your Company account administrator has not yet approved this receipt.
• The status of "Declined" means that the receipt has been rejected by your Company account administrator. By clicking on that particular receipt, it is also possible to see the reason for the rejection written by the company.
• The status of "Accepted" means that the receipt has been approved by the company and the amount will be transferred to your bank account within a week.

If there is  a red exclamation point next to your receipt's "Accepted" status, please click on it to see what corrections have to be made. This symbol means that the receipt you added needs to be modified (account number or account holder name is incorrect or they do not match). Once the changes have been made, after a while the amount will be transferred to the bank account you have detailed.