Why wasn't my compensation deducted from my Stebby account?

Stebby's team reminds you that if your Stebby account is missing your personal identification code, it might limit your possibility to use and purchase Services from our platform. 

Service Providers are obligated to ask you for personal identification to ensure that you are indeed the same person who bought the Service. Because of this we recommend that you add a personal identification code to your profile!

If the amount of the purchased Service was not deducted from the compensation provided to you, then it is worth checking whether your employer compensates you the category the service is in.

The reason might also reside in the fact that your employer's Stebby account's prepayment has ran out. Figuratively speaking, there is no money in your employer's pot to cover the compensations of employees. In this case, contact your employer's Stebby account's administrator with a request to add money to the company's Stebby account. If the Company has no more funds, then you will also receive a notification about this on the upper right side of the Stebby homepage whilst logged in.

People's accounts never receive the funds in the Company's account, they instead receive a fixed amount provided for in the compensation plan (for example, 100 euros per quarter). However, the compensation has no value if there are no funds in the Company's account, i.e even if people receive 100 euros every quarter, they are not able to use this money if there are no funds in the Company's account.

Employee's accounts receive compensation by automatic reloading, but not real money.