I created the Service Provider's account, but it can not be found from the search?

Once a Service Provider account has been created, you can send it to our customer support for review. All Service Provider accounts are reviewed prior to activation to verify Service Provider information and the overall appearance of the account.

Before submitting your Service Provider's account for review, please review the following important steps while in your Service Provider's account:

1. Update your Point of sale information in the "Sales & Services" - "Points of sale" view. This is the location where Users can actually use your Services. If it is an online service, you can make mark it in this view. A longer guide on how to complete a Point of sale can be found HERE.

2. Add Service groups in the "Sales & Services" - "Service groups" view. More information on adding service groups can be found HERE.

• Indicate whether you are subject to VAT - read more on VAT here.
• Choose an appropriate category for the group. If you are not sure which category the Service Group belongs to, please review the category descriptions or contact our customer support.
• When marking a Services group as tax exempt, take into account the Tax Exemption Act. Read more on the Tax and Customs Board website.

3. Add Services to "Sales & Services" - "Services" view. You can only add services once a Services group has been created. A longer guide on adding services can be found HERE.

• The normal price is the usual price applicable to the service. If you want to sell the product at a discounted on Stebby, enter the desired amount in the Stebby price box.
• In order for Users to purchase the Service on Stebby, enable the "Users can find the service on the platform" button.
• If you want Users to be able to purchase the Service themselves, turn on the "Service can be purchased from the platform" button. Set the validity period in days according to the maximum specified in your package. This indicates the number of days during which the User has time to use their Ticket and how long you have to mark it as used.

4. Fill the "Settings" view with the required information.

• Name the Service Provider account according to which the Service Provider is known.
• Under the 'Billing details' subheading, enter your legal entity information. The company name must match the registry code!
• The subtitle "Bank account settings" must also contain the details of the same legal entity!

5. Select the package that suits you in the "Settings" - "Package" view. Read more about them and choose the one that suits you.

6. Finally, take the time to add pictures to your Service Provider account. Pictures can be added in the "Settings" - "Media" view.

Once these steps are completed, you can submit your Service Provider account for review. If the account is OK, we will confirm it. We'll let you know if your account needs any improvements.